How do I attach a Love from Lola accessory to my dog or Cat's collar?


Good question!  All Love from Lola luxury collar accessories are easy to attach and come with an elastic loop (or two in the case of the bows) on the back which simply slides onto your dog or cat's collar. the size of the elastic loop depends on the size of the accessory. We find that these suit most people but if you need something different, just let us know. 

small bows/ blooms - elastic to fit a 0.5 - 2 cm collar width

Medium bows and medium/large blooms -elastic to fit a 1-3 cm collar width

large bows - elastic to fit a 2- 5 cm collar width 


Returns/ Exchanges

We hope you're delighted with your Love from Lola purchase but if anything isn't quite right, let us know and we'll do what we can to sort it out.  We will accept exchanges or refunds of any standard item from our range.  We want you to be happy.


I need help!


We're only too happy to help and advise.  You can get in touch via our contact form. 

Here are some photos of Lola (19kg Hungarian Vizsla) wearing the different sizes for comparison: 

Got a question about Love from Lola's handmade dog and cat collar accessories?  

Hopefully this page will help... If not, just get in touch!


Payment


When you place your order online, we will send you a PayPal invoice to your email address, which confirms your order and the cost. Once you have paid (which you can choose to do with either a credit/ debit card or a PayPal account), we will prepare and send out your order. The sooner you pay, the sooner you will receive your order!

Delivery Timescale


We know how annoying it is to have to wait ages for something you have ordered (especially something as special as a Love from Lola accessory!), so we do our best to keep your wait as short as possible. Orders will be usually be dispatched the following day after payment. We commit to sending out orders within 3 days, as a maximum, except in very exceptional cases. If there would be any reason why your order may take longer than this (awaiting fabric/ away on holiday etc), we would let you know as soon as we receive your order email. Because we send our orders out using first class post, they usually arrive the day after posting.  Therefore, most mainland UK orders are received within 48 hours of payment being received.


Postage + Packing

We try our best to minimise those pesky P+P costs for you.   All of our designs are sent out in our fun metallic pink bubble bags which protect your gorgeous accessory and certainly stand out in your mail!   

The cost of P+P for mainland UK is :  £1.95  (Royal Mail First Class Post)

If you need your order sending anywhere except mainland UK, we'll simply quote you for the additional cost to us when you place your order. as an example, postage to mainland Europe is £3.95. 

What size should I choose?


We offer a range of size options so you can find the perfect fit for your dog or cat. On the product pages and in the gallery, you will find measurements and pictures to help you decide (Lola is a Vizsla weighing 19kg, Finn and Digby weigh 6kg + 4kg respectively). Which size you choose is really up to you and depends on how obvious or subtle you want the accessory to look.   It's also worth bearing in mind that long haired dogs often look better with a slightly larger accessory so it doesn't get lost in all of that hair! although there are no 'right' or 'wrong' sizes, we have put together the following guide to help you:

Bows:
Small - approx 6 cm x 4 cm ~ collar width 0.5 - 2 cm ~ toy breeds/ cats (pug, French bulldog, Italian greyhound) 
Medium - approx 9 cm  x 5 cm ~ collar width 1 - 3 cm ~ small to medium breed dogs (Jack Russell to small lab)
Large - approx 12 cm x 6 cm ~ collar width 2 - 5 cm ~ medium to large breed dogs (golden retriever or larger)

Blooms:
Small - approx 6 cm x 6 cm ~ collar width 0.5 - 2 cm ~ toy to small breed dogs/ cats (pug, Yorkie, Cavalier KC)
Medium/ Large - approx 9 cm x 9 cm ~ collar width 1-3 cm ~ medium to large breed dogs (beagle or larger)​​